ELITE CRICKET Pty Ltd
ABN 79 101 978 359
Terms & Conditions
I hereby acknowledge that I have read and understand Elite Cricket’s Terms and Conditions.
- Prices for private coaching session are subject change without prior notice.
- At their sole discretion, Elite Cricket staff and coaches reserve the right to restrict clients to a particular activity.
- Elite Crickets’ coaches are subject to change without notice.
- Elite Cricket reserves the right to change or cancel any sessions if necessary.
- In the unlikely event that a program is cancelled by Elite Cricket due to insufficient numbers, at minimum of 48 hours’ notice will be given and a refund or credit towards another program may be offered.
- Elite Cricket’s 10 Session Term Package requires an up-front payment for the total value of the package.
- Booking and payment is to be completed prior to any Elite Cricket training sessions or programs.
Cancellation and Refund Policies
Camps, Programs & Academy’s (including 6 Week Accelerator Program)
- For cancellations more than 7 days prior to the commencement of a program or academy, a full refund, less a $20 administration fee, will be given.
- For cancellations less than 7 days prior to the commencement or that occur once a program or academy has commenced, except on production of a medical certificate, a refund will not be given.
- Production of medical certificates within 7 days from the commencement of a program or academy will warrant a credit for a future camp or private coaching sessions of the same value.
- All cancellations are to be provided in writing and sent via email to firstname.lastname@example.org with the outcome determined at the sole discretion of Elite Cricket staff.
- Elite Cricket requires at least 48 notice should you need to cancel a private coaching session. The session fee will need to be paid to cover the missed or cancelled session.
Medical Clearance and Consent
- If your child has a medical condition you are strongly advised to seek a registered medical practitioner’s advice before booking.
- If your child has a medical condition and is unable to obtain clearance from a registered medical practitioner, then he/she cannot participate in our programs.
- In the event of any accident or illness, the parent/guardian authorises any medical assistance/hospital treatment that your child may require. You accept full responsibility for all expenses incurred.
- By enrolling your child/children, you declare that your child/children are fit to participate in all activities and consent to release Elite Cricket, the Director & all staff from any claim or liability arising directly or indirectly from the programmed activities. You also indemnify Elite Cricket against responsibility for any accident, loss, injury, illness or death suffered by your child/children during the course of these activities.
Safety Rules and Regulations
- You understand that it is expected that your children’s behaviours will be exemplary at all times in order for the safe conduct of the event
- If at any time the supervisor/coach considers your child is jeopardising the safety of others and/or disrupting the event then he/she may be asked to stop participating until further notice. Elite Cricket staff will contact parents/guardians to provide a full report of the incident.
Wet Weather Policy
- Cancellation of an event due to wet weather is dependent on the location of the particular event and the availability of indoor facilities.
- Elite Cricket will be in touch with you via the provided email address by 8:00am if there is a need to cancel the cricket camp for the day.
- If you do not hear from Elite Cricket, the event will run as normal. Most events are attempted to be conducted in light rain unless the venue is not suitable or safe for play, in which case is judged by Elite Cricket Staff.
- Where an event is located with access to indoor facilities, the event will not be cancelled.
- If we are washed out do to weather becoming too wet during the day, we will notify parents via email of the need to collect their children. We try and avoid this situation as much as possible.
- If a camp is cancelled, you will be issued with a credit that can be used at our next cricket camp only. Refunds are not available.
- If 3 hours of play occur on a day of a camp, not credit is given and is counted as a day. If less than 3 hours of play occur, credit will be issued for that day.
38 degrees and above the following procedures will be adopted:
- Children will receive information on importance of being sensible in hot weather.
- Activity intensity will be reduced.
- Sessions will be limited to a maximum of 45 minutes. Drink breaks will be more frequent.
- Children at any time can rest or have a drinks break when needed.
- During rostered breaks children will be asked to rest & there is to be no activity during this time.
- Program Leader will communicate with group coaches about any children affected by heat.
- Water and sports drink (such as Gatorade or Powerade) will be supplied for children to refill drink bottles.
Parents/Guardians can assist by:
- Ensuring their child is hydrated properly the night before the first day of a program.
- Ensuring their child has a hat.
- Ensuring their child has sunscreen on.
- Not sending your child is he/she is sick.
- Ensuring their child has a drink bottle.
- Ensuring their child hydrates every other night during the program.
Lost Property Policy
- Participants will be responsible for their own belongings. We advise children not to bring any valuables with them (iPhones, iPads, toys etc.)
- Elite Cricket is not responsible for any lost, stolen or damaged property nor can they compensate for any lost, stolen or damaged property.
- We will endeavour to return any lost property belonging to the children.
- Any postage and handling costs incurred by Elite Cricket to return lost property is the responsibility of customers.
- Elite Cricket staff may take photos on the day for promotional marketing purposes and media publications relating solely to Elite Cricket. Photos/images will not be provided to third parties and only first names will be attached to any photo of a child. Unless specified otherwise upon registration, Elite Cricket reserves the right to use their content for advertising purposes.
Punctuality, Attendance and Participation
- All Elite Cricket programs have been designed to ensure the safety of all participants.
- It is your responsibility for your child to arrive in time for the commencement of the event. A warm up is a vital component prior to physical exercise.
- You understand that you are responsible for the transportation of your child to and from Elite Cricket’s various programs and the supervision before the commencement of the event and after the conclusion.
- Elite Cricket aims to only host nut-free events. In the interests of all involved in this event, please ensure that products containing nuts are not brought on the day/s your child will be attending. This ensures the safely of all the kids. Whilst Elite Cricket staff will endeavour to ensure the event is nut-free, this cannot be guaranteed. Those who suffer from nut, or any other type of allergies, are advised to bring any medical treatment required in the event of an emergency and that a parent/guardian inform Elite Cricket staff on its procedure, dosage and/or use.
- By completing any registration forms online, you give your consent that you have read this document in its entirety, understand and accept all terms and conditions and code of conduct. Any form of booking and/or participating in an Elite Cricket program, including submitting the online booking forms or booking a private coaching session online, is classed as consent.
ELITE CRICKET – CODE OF CONDUCT
Elite Crickets’ Responsibilities:
- Develop high quality, child friendly programs that appropriately cater for the needs of the children involved.
- Provide safe equipment for participants to use that are regularly checked.
- Ensure that all employees and volunteers have been checked and supplied Elite Cricket with a Working with Children clearance number.
- Provide an environment that is free from bullying and harassment and if bullying and/or harassment are recognised, all efforts will be made to appropriately manage the situation.
- If necessary, first aid is applied to any participant that requires it.
- Ensure that all participants partake in a way that enables the enjoyment of all involved.
- Elite Cricket’s rules and regulations in regards to activity and safety rules are adhered to. This will ensure the safety and wellbeing of all involved.
- Payments are made when required and terms and conditions are accepted prior to participation.
- All copyright in the text, images, photographs, graphics, user interface, and other content provided on this website and the mobile version of this website (“the Website”), and the selection, coordination, and arrangement of such content, are owned by Elite Cricket, to the full extent provided under Australian copyright laws and all international copyright laws.
- You may view the Website and its contents but you are prohibited from copying, reproducing, modifying, distributing, displaying, performing or transmitting any of the contents of the site for any purposes.
- The Website and the information contained in it are for informational purposes only. Any reproduction, copying, or redistribution for commercial purposes of any materials or design elements of the site is strictly prohibited without Elite Cricket’s prior written consent. Systematic retrieval of data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database or directory without prior written permission from Elite Cricket is prohibited.
- The links to third party websites that are contained within this Website are provided only for your convenience. Elite Cricket does not endorse those third party websites or any of the products or services offered on or through them. You access those third party websites and use the products and services offered on or through them at your own risk. Elite Cricket welcomes other website managers and administrators using the Elite Cricket logo as a link from their site to the www.elitecricket.com.au home page.
- use the Website for any activities, or submit to or via the Website any information or materials, which breach any laws or regulations or infringe a third party’s patent, trade mark, copyright or other proprietary rights or privacy;
- publish, distribute, transmit or disseminate on the Website any material which is unlawful, obscene, defamatory, indecent, offensive, inappropriate or racially, ethnically or otherwise objectionable;
- promote any unsolicited or unauthorised advertising, promotional materials, surveys, contests, pyramid schemes, chain letters, unsolicited e-mailing or spamming via the Website;
- impersonate any person or entity;
- upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware; or
- undertake any conduct that, in Elite Cricket’s sole discretion, restricts or inhibits any other user from using or enjoying the Website.
By posting or submitting content to the Website, you represent and warrant that (i) you own all the rights to the content or are authorised to use and distribute the content via the Website and (ii) the content does not and will not infringe any copyright or any other third-party right nor violate any applicable law or regulation.
You will indemnify Elite Cricket, its employees, agents and representatives from any loss or damage including consequential loss or damage which may arise from the posting or deletion of your submitted content or from any breach by you of these terms or from your use of the Website.
If you have questions or concerns regarding this statement, you should first contact Jason Krejza at email@example.com.
Collection of Information
In order to use the Elite Cricket website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Elite Cricket is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Elite Cricket customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Elite Cricket uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Elite Cricket may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. Elite Cricket does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Elite Cricket site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.elitecricket.com.au
Elite Cricket uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response
- Your complete credit card number cannot be viewed by Elite Cricket or any outside party
- All transactions are performed under 128 Bit SSL Certificate
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data
- eWAY is an authorised third party processor for all the major Australian banks
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Elite Cricket.
CONFIRMATION of PAYMENT of SERVICES
After registering/booking and paying online, you will receive an email confirmation from eWAY containing your purchase details (if you have provided your email address). We will normally confirm receipt of your purchase within a few minutes of ordering.